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Packaging

Frequently asked questions about our new packaging

Why am I receiving one 28-count Bag vs. four 7-count bags?

Based on customer feedback we've updated our Bites to be individually wrapped. By individually wrapping each Bite, we’re able to deliver a mess-free, travel-ready experience that keeps every Bite fresher, better preserved, and easier to enjoy. Howeve

Why are my Bites individually packaged now?

We heard your feedback. Sending GEM previously resulted in clumping, melting, and drying out quicker. By individually wrapping our Bites we're able to deliver a mess-free, travel-ready experience that keeps every Bite fresher, better preserved, and e

I received four 7-packs and then one 28-pack — what can I expect moving forward?

As part of our mission to elevate your experience and cut down on waste, your monthly shipment has been condensed to one large monthly bag! Moving forward, you can expect to receive either a single 28-Bite bag (with individually wrapped Bites inside)